Remote Diagnosis and  Remote Technical Support Service



Napa International France offers services for remote diagnostic and technical support for your CTI 2500® Series PLCs and for your TI505® PLCs by connecting to your PLCs via a secure  and protected VPN connection.





  • This service is provided to our customers under a contract for technical support and remote diagnostics.

  • NAPA will provide you with an eWon device configured to be installed on your networks.

  • You will supply the connections to the Industrial Ethernet network and the Corporate network and install the eWon device with the assistance of NAPA.

  • NAPA will test the remote connection together with you.

  • On completion of these tests, the remote technical support contract is active.




Reduce your equipment down time

Increase the efficiency of your maintenance engineers

Minimise your costs